Refund Policy

Purchases of PDF Guides

Due to the nature of our guides being PDF downloads, we do not offer refunds.

In extreme extenuating circumstances, we will evaluate refunds on a case by case basis. If you feel you have an extreme extenuating circumstance you’d like us to review, please send an email to hello@sleepfullbaby.com from the email address you used to make the purchase / the email you use to log into your account within 30 days of your purchase to explain your situation and request a refund. Refunds requested any other way (i.e. via a social media DM, a comment, to a different email address, via our website contact form etc.) will not be processed.

After 30 days of purchase, refunds will not be granted.

Email Support Package

Full refunds will be offered if requested within 24 hours of purchase OR before the client completes the questionnaire. An email response to the questionnaire will be sent to the client within 72 hours after being received and only if it is received with the accompanying signed contract. This email support package is limited to a 30-day duration, which begins once the initial email response is sent to the client. Email packages that remain unused (i.e. the questionnaire has not been filled out of the contract has not been signed) is non-refundable after 30 days of purchase.

The guidance provided is highly dependent on the caregiver for results, and is a comprehensive and personalized expert response; as such, there are no refunds once the questionnaire has been submitted.

Troubleshooting Technical Issues or Email Questions

If you are having trouble accessing or navigating your course, our website, or the purchase process, please reach out to hello@sleepfullbaby.com

Complimentary email support is available via hello@sleepfullbaby.com for help with choosing the right course, navigating a course, clarifying questions about a course, and general questions that can be answered by directing you to a helpful social media post, blog post, or quickly answered without needing any background information. This email resource is not intended to assist in troubleshooting sleep issues beyond what can be found on our social media or blog, personalized advice or 1-2-1 guidance regarding implementing one of our courses, or detailed assistance. Our courses provide deep and specific tools to help solve baby and toddler sleep issues and are our recommendation for troubleshooting ongoing sleep issues.

Chargebacks

With the purchase of any Sleepfull product, you agree to make your best effort to direct any refund requests following the process listed above before disputing the charge with your financial institution. Accounts that have made a chargeback attempt agree to have access to the coursework associated with the chargeback immediately and permanently revoked. We reserve the right to present proof of your access and these Terms to the financial institution investigating the dispute.

Sharing, Copying, or Distributing Content

The purchase of your Sleepfull guide is meant to be shared within a single household. Sharing or distributing coursework materials, downloads, and imagery with anyone outside the household or on social media is expressly prohibited. We reserve the right to take legal action against those found to be copying, distributing, or selling any trademarked content by Sleepfull Baby and Dr. Aubrie or any such derivative works.